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FAQ

Frequently Asked Questions

You’ll find the most important topics here. These most frequently asked questions refer exclusively to orders made via www.maier-sports.com (in cooperation with Storer).

  • We enclose an invoice with all our deliveries. You will find all necessary information for the bank transfer in this invoice (such as bank details, payment reference number, due date).
  • Please keep in mind that you will need to put your payment reference number into your bank transfer form’s reference section. Only then can we quickly identify which order you’ve paid for and avoid sending you a notice.

That’s no problem! Just send an e-mail including your order number to maier-sports@storer-shop.de and we will send you a copy of your invoice via e-mail.

Unfortunately, we cannot combine 2 orders into one parcel, as we send out our orders too quickly.

Since we work with a third-party payment service provider, it’s not possible to change your payment method after placing the order.

  • Please note that purchases on account can only be checked if you have entered your date of birth and if your order is to be delivered to the same address as the billing address (your home address).
  • Moreover, we reserve the right to check a few things before agreeing to a purchase on account. This check is made for every first-time buyer as well as in a few other cases. Among other things, we check to see if your order fits the required order total for this payment method.

  • When paying in advance, you will find your payment information enclosed with your order confirmation. This order confirmation will be sent out immediately via e-mail once you’ve clicked on >>ORDER NOW<<. Please also check your spam folder for the order confirmation
  • Please note that you will need to put your payment reference number into your bank transfer form’s reference section. Only then can we quickly identify which order you’ve paid for.
  • Please also keep in mind that your order will be cancelled if we don’t receive payment within 10 days.

Once your order has left our warehouse and has been handed over to the parcel delivery company, it usually takes about 1 to 3 business days until the parcel reaches you.

We send you an e-mail with a tracking link as soon as your order has left our warehouse. Please check your spam folder, as these e-mails may sometimes end up there.

  • Please send us an e-mail to maier-sports@storer-shop.de so our customer service can contact the parcel delivery company and submit a request for investigation.
  • If the digital tracking information site states that your parcel has been handed over to the (original) recipient, but you didn’t receive the parcel, our customer service will send you a form you need to fill out and send back to us.
  • Afterwards, our customer service will try to find a solution.

Further information and all shipping countries can be found in our shipping and payment conditions.

More information

You can return items you do not wish to keep within 30 days of delivery.

  • We cover all return shipping costs within Germany. You’ll find a return address label enclosed with your parcel.
  • In case this return address label is missing, you can send us your order number via e-mail to maier-sports@storer-shop.de and we’ll send you a new label.
  • The return costs outside Germany (except switzerland) must be borne by the customer.
  • The address for returns outside Germany:
    FineCom Logistics /Storer Handels GmbH
    Retourenabteilung
    Dammer Weg 51
    D-63773 Goldbach

Needless to say, that this shouldn’t have happened! Please send us an e-mail including your order number and a photo of the wrong item to maier-sports@storer-shop.de and we’ll check what has happened and how we can rectify the situation.

We’re very sorry about that! If you have bought the product in our shop, we’ll happily fix the issue for you within the warranty period (5-year Maier Sports warranty). Please send an e-mail to maier-sports@storer-shop.de with the following information (the more information we have, the quicker we can process your complaint):

  • Customer number
  • Product number
  • Date of purchase
  • Description of the defect
  • 1-2 photos showing the defect

Our customer service will check how to solve the issue and will contact you again to explain how the defect can be remedied and how the situation will be further handled.

You didn’t find what you’re looking for?

For additional questions that aren’t covered in this FAQ, feel free to contact us via our contact form.