The Maier Sports 5-year guarantee
We're convinced of the quality of our products. That is why we, Maier Sports GmbH, Nürtinger Str. 27, 73257 Köngen (Maier Sports in the following), voluntarily offer a 5-year guarantee to end-customers who are consumers, for all Maier Sports products bought in Germany, based on the following conditions:
Information about the Maier Sports 5-year guarantee
Would you like to make a claim based on the 5-year guarantee? Then we would like to provide you with the following guideline so we can handle your claim as quickly as possible. Please contact the retailer where you bought the product. Your retailer will then check whether the problem is related to the material or workmanship or general wear and/or inappropriate use.
The guarantee applies to all Maier Sports products bought by the consumer in Germany after 1 January 2010. The date on the purchase receipt is authoritative. The customer is a consumer unless the product was bought to be resold or to be used in a commercial or professional self-employed activity. Maier Sports guarantees the consumer that the product is free from material or workmanship defects. If a defect occurs within the guarantee period despite correct handling of the product, Maier Sports will repair the product free of charge or completely replace it, at their own discretion.
Claims based on this guarantee will not apply if defects were caused by the consumer himself/herself, for example as a result of a fall, accident or improper handling, as well as normal wear and tear, especially during particularly intense use. Similarly, the guarantee shall not apply if the defect resulted from improper repair or any other kind of intervention by a third party.
The guarantee is applicable for a period of 5 years from the purchase date (guarantee period). The date on the initial customer’s purchase receipt is crucial. The guarantee period will not be extended as a result of providing services under this guarantee, especially not after repair or replacement of the product. The guarantee period does not recommence in such cases.
The consumer can claim rights under this guarantee by submitting the defective product and the original purchase receipt within the guarantee period to the retailer where the initial customer bought the product. The retailer will first check the defect, then send the product to Maier Sports. If a guarantee case exists, Maier Sports will repair the product free of charge or completely replace it, at their own discretion. If it emerges that a guarantee case does not exist, the product can be repaired by Maier Sports at the customer’s expense. In such a case, Maier Sports will notify the customer of the costs that are likely to occur in a quote before the repair takes place. The consumer can choose whether to request the repair of the product for a fee or to ask for the product to be returned without repair.
